Terms & Conditions

Welcome to Builder’s Warehouse (also referred to as “MY Builder’s Warehouse”, “we”, “us”, “our”). These Terms & Conditions govern your access to and use of our website and services, including any orders placed through:

Website: https://www.builderswarehouse.net.au/

By browsing, using, or purchasing from our website, you agree to these Terms & Conditions.

1) About Us (Business Details)

Trading Name: MY Builder’s Warehouse / Builder’s Warehouse
Business Address: 10 Heald Rd, Ingleburn NSW 2565, Australia
Phone: +61 473 000 066
Email: [email protected]
Contact Page: https://www.builderswarehouse.net.au/contact/

2) Eligibility & Website Use

You must be able to enter into legally binding agreements to use this website and place orders. You agree not to misuse the website (including attempts to disrupt service, scrape content, or perform unauthorised access).

3) Product Information & Availability

We aim to display accurate product information including specifications, images, pricing, and stock availability. However:

  • Product images are for illustration only and may vary slightly.
  • Availability may change without notice.
  • Some items may be special order or have longer lead times (see Delivery section).

4) Pricing, Currency & Errors

  • All prices are shown in AUD unless stated otherwise.
  • Prices may change anytime without notice.
  • If a pricing or description error occurs, we may cancel or correct the order and will contact you where required.

5) Orders & Order Confirmation

When you place an order, you are making an offer to purchase. An order is generally confirmed once you receive an order confirmation email/notification. We may:

  • request additional details to verify the order, or
  • cancel orders where stock is unavailable, payment fails, or suspected fraud/abuse occurs.

6) Payments

We accept available payment methods shown at checkout. Payments must be received in full before dispatch unless otherwise agreed. Keep your payment information accurate and up to date.

7) Shipping & Delivery

Delivery terms depend on product type, size, location, and carrier availability.

Please read our Delivery page for full shipping details, delivery times, and service conditions:
✅ Delivery Policy: https://www.builderswarehouse.net.au/delivery/

Important delivery notes:

  • Some orders may ship in multiple packages.
  • Delivery timeframes may vary for special order items.
  • Customers must provide accurate delivery address and contact number.

8) Click & Collect / Pickup (If Applicable)

If you offer pickup, customers must bring order confirmation and valid ID (where required). Pickup availability depends on stock location and warehouse operations.

9) Returns, Refunds & Exchanges

Your rights may include guarantees under Australian Consumer Law (ACL). For our store’s returns process and conditions, please refer to:
✅ Returns & Exchange Policy: https://www.builderswarehouse.net.au/return-exchange/

Key points (summary):

  • Inspect goods upon delivery/collection.
  • Returns generally require the product to be in original condition (as per the Returns page).

 

10) Warranties & Product Use

  • Manufacturer warranties may apply to certain products.
  • Installation should be completed by qualified professionals where required.
  • Damage caused by incorrect installation, misuse, or unauthorised modifications may not be covered.

11) Promotions, Discounts & Coupons

Promotional offers:

  • may be time-limited,
  • can be changed or withdrawn,
  • may have product/category exclusions.

If an offer is incorrectly displayed, we reserve the right to correct it.

12) Intellectual Property

All website content (logos, text, images, design) is owned by us or our licensors. You may not reproduce or distribute content without prior written permission.

13) Third‑Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of third parties.

14) Limitation of Liability (General)

To the extent permitted by law, we are not liable for indirect or consequential losses (including loss of profit, loss of data) arising from your use of this site or products. Nothing in these Terms limits rights that cannot be excluded under applicable laws.

15) Privacy

Your use of the website is also governed by our Privacy Policy:

Privacy & Policy

16) Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page with an updated effective date.

17) Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia, and you submit to the jurisdiction of courts in NSW (unless mandatory laws require otherwise).

18) Contact Us

For questions regarding orders, delivery, returns, or these Terms:

MY Builder’s Warehouse (Builder’s Warehouse)
Address: 10 Heald Rd, Ingleburn NSW 2565, Australia
Phone: +61 473 000 066
Email: [email protected]
Contact Page: https://www.builderswarehouse.net.au/contact/