Privacy Policy & Data Protection | Builder’s Warehouse

Privacy Policy

Last Updated: 30 April 2026

Builder’s Warehouse / MY Builder’s Warehouse (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit, use, or make a purchase through our website.

This Privacy Policy applies to: https://www.builderswarehouse.net.au/

1. Who We Are (Contact Details)

If you have questions about this Privacy Policy, or you would like to request access to or correction of your personal information, please contact us:

Business Name: MY Builder’s Warehouse (Builder’s Warehouse)
Address: 142 Ashley St, Maidstone VIC 3012 Australia
Phone: +61 473 000 066
Email: [email protected]

2. What Personal Information We Collect

We may collect personal information in the following ways:

A) Information you provide to us

Name
Email address and phone number
Billing and delivery address
Order details (products purchased, delivery instructions, invoices/tax invoices)
Account information (if you create an account)
Messages or information you submit via contact forms, email, live chat, or customer support channels

B) Information collected automatically

When you use our website, we may automatically collect:

IP address
Browser and device information
Pages viewed, actions taken on the site, and referring pages
Cookie and session information (see Section 7)

C) Payment information

Payments are processed through payment service providers.
We do not generally store full payment card details on our servers.

3. Why We Collect Personal Information (How We Use It)

We may use personal information to:

Process and fulfil orders (including shipping, delivery, and returns)
Provide customer support and respond to enquiries
Send transactional communications (order confirmations, delivery updates, service notices)
Manage returns, exchanges, and warranty-related support
Improve our website, products, and customer experience (including analytics and troubleshooting)
Maintain website security, prevent fraud, and protect business operations
Send marketing communications where permitted (you can opt out at any time)

4. When We Share Personal Information

We may disclose personal information to trusted third parties only where necessary to operate our business, such as:

Delivery and logistics partners (to deliver your order)
Payment processors (to process transactions)
Website hosting, IT, and security providers (to operate and secure our website)
Analytics or performance service providers (to help us understand website usage and improve performance)
Professional advisers (legal, accounting, compliance) where required

We do not sell your personal information.

5. Overseas Storage and Processing (If Applicable)

Some service providers (for example, hosting, cloud services, analytics, or email platforms) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

6. Your Choices

You can:

Request access to or correction of your personal information (see Section 11)
Opt out of marketing communications (see Section 8)
Manage cookies through your browser settings (see Section 7)

7. Cookies and Similar Technologies

We use cookies and similar technologies to:

Enable core website features (such as cart/session functionality)
Remember preferences
Improve website performance and user experience

You can disable cookies in your browser settings. Please note that disabling cookies may affect how the website functions (including cart and checkout features).

8. Marketing Communications

If you subscribe to receive updates, or if marketing is otherwise permitted, we may send promotional emails or messages. You may opt out at any time by:

Using the unsubscribe option in a marketing message (where available), or
Contacting us at [email protected]

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No online system is completely secure, but we maintain safeguards appropriate to the nature of the information and the risks involved.

10. Data Retention

We retain personal information only for as long as necessary for business operations, legal requirements, accounting, dispute resolution, and customer support. When information is no longer required, we take reasonable steps to delete or de-identify it.

11. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details in Section 1.

12. Data Incidents

If we become aware of a data incident involving personal information, we will assess the situation and take appropriate steps to reduce risk and respond responsibly, including communicating with affected individuals where appropriate.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies separately.